Salon Polices
Our policy is to protect your rights and guarantee your satisfaction with the service(s) we provide. Your rights under the Consumer Rights Act 2015 do not affect this policy.
To allow us to provide a quality service as efficiently as possible, you need to:
- Inform our staff if you are allergic to chemicals or substances before receiving services.
- Provide our staff with your feedback or comments on the service while you are getting it done. This will help our staff to satisfy your requirements straight away.
- Inform the staff /salon manager immediately if you have any concerns about the salon, the staff, the service, or about infection and other abnormal reactions or conditions concerning your nails.
GUARANTEE
- Gel polish manicures are guaranteed for 7 days and 10 days for dipping powder and enhancement services. If you notice chipping or lifting within this time, please call us to schedule a free repair with the original color of service.
- Repairs after guaranteed time for breakages, tears, and corner breaks will be charged.
- Traditional polish services are not guaranteed.
REFUND
- No refunds will be given after your service is done. However, if you are not happy with your nails, please let us know before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied.
- No refund will be given because you have simply changed your mind.
GIFT CARD
- Gift cards are not refundable or exchangeable at any time.
- Gift cards are not redeemable if lost or stolen
- We are not liable to redeem any gift cards presented for redemption after the expiry date.
SURVEILLANCE
For safety purposes, our premises are monitored with Digital Video Surveillance.
FOR YOUR PROTECTION
Keep all your belongings with you. We are not responsible for lost or stolen
We stand by our services and guarantee your satisfaction. Your safety is our utmost concern. Our environment is designed to bring comfort and relaxation. We thank you for the opportunity to serve you.
REFINE NAILS & SPA MANAGEMENT
